Return Policy

Returns Policy

All purchases can be returned for a full refund within 30 days if you decide to change your mind provided that the products are in their original condition, unused and in their original packaging. If the goods are returned as detailed we will issue a full refund for the goods, excluding any delivery charges.

If you would like to make a return for unused goods or for repair, please fill in and fax our RMA sheet, which can be downloaded from our website or faxed to you on request. Please state the goods you are sending back and the reason or in the case of repair the fault of the product with the invoice number. We will then fax you back the RMA sheet with a unique RMA number which has to be clearly marked on any returned goods. Any goods returned without an RMA number will result in a delay in repairing the fault or in issuing a credit note.

The buyer will be responsible for ensuring that all returns are delivered to G-Tec at the above address, and for providing proof of delivery of any such return, the cost of such returns is not covered by the product warranty. We will cover the charges of returning the repaired or the replacement product to the customer.

In addition our standard Terms & Conditions apply to all sales, available on request. Products, prices, specifications and T's & C's are subject to change, so please check the latest details when ordering. Your statutory rights are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm