FAQs

FAQs

General Questions

What are the delivery charges?

UK Orders over £250 before VAT are now FREE
Ireland orders over £500 are now FREE

For deliveries within the UK:

Standard delivery charge is £9.99

Before 12 pm charge is £14.00

Before 10:30 am charge is £24.00

Saturday delivery charge is £24.00

For deliveries to Ireland:

Delivery charge is £18.00

When is the cut off time for delivery?

You can place an order up to 4:30 pm for next day delivery.

How soon can I expect my delivery after placing an order?

For deliveries within the UK:

Delivery is to be expected the very next day if an order is placed before the cut off time (4:30 pm).

If placed on a Friday, there is an option of Saturday delivery which will incur an additional charge.

If placed on a Saturday, delivery is to be expected the following Tuesday.

For deliveries to Ireland:

Delivery is to be expected within 2 days from placing the order.

If placed on a Friday, delivery is to be expected the following Tuesday.

If placed on a Saturday, delivery is to be expected the following Wednesday.

How can I track my order?

Tracking an order is just a phone call away! Just give us a call and one of our friendly team members will track the order for you.

Can I amend or cancel an order?

You can cancel or amend an order by contacting the sales department via phone or email by 4 pm on the day the order is placed.

How can I request a pricelist?

Fill in your details in our Request a Catalogue form and you will receive a catalogue within 2 to 3 working days via post.

How can I apply for a credit account?

Fill in your details in our Credit Application form. Once received, the application will be processed within 2 working days.

How can I return an item?

Email or call our returns team to obtain an RMA number.

Download our RMA Form and fill it in.

Place the form with the item that needs to be returned.

Send the goods back to our office at the following address: G-Tec Distribution Ltd, G-Tec House, 35-37 Whitton Dene, Hounslow, Middlesex, TW3 2JN, UK.

Your return will be processed and a member of the returns team will contact you.

Do you ship outside the UK?

Yes, we ship internationally, for more information please click here

For international shipping, please contact us on export@gtecsecurity.co.uk or +44 (0) 208 898 9500