Returns Policy

RMA Form

RMA form has to be sent back with goods after requesting one to be e-mailed or downloaded from our website. Once customers receive the RMA form, they have to fill it fully and send it to G-TEC for RMA number to be issued.

Any goods sent without an RMA form and number will result in long delays in processing it.

Unused goods

Unused goods have to be sent back by the customer for credit only within 30 days of purchase and they strictly need to be unused and in their original boxes.

Unused goods sent back after 30 days will be subject to 20 percent restocking charge.

Advanced Replacement

  • Advanced replacement for the duration of the warranty of any product has to be invoiced in full and then credited when goods are back and fault confirmed.
  • Collection of faulty products will only take place if the fault is within 3 month. After the 3 months period, we will cover the cost of sending the advanced replacement. However, customers need to send back the faulty product at their own cost.

Faulty Goods Condition

  • Returned products found not to be faulty, will be sent back to customers with their next order.
  • Returned faulty item that its fault was due to installation error or misuse will not be credited nor replaced and will be returned back to customers with their next order.

The buyer will be responsible for ensuring that all returns are delivered to G-Tec at the below address, and for providing proof of delivery of any such return, the cost of such returns is not covered by the product warranty. We will cover the charges of returning the repaired or the replacement product to the customer.

Warranty and returns Terms & Conditions
1.    Any purchases can be returned for full credit within 14 days of purchase in their original unopened  packaging, excluding special order items which can only be returned for repair or replacement  within the warranty period only after obtaining an RMA number . 
2.    The RMA form must be returned within 14 days from the day of issue of the RMA number, otherwise the number will be void and the product will be returned.
3.    The RMA will not be actioned without a detailed fault analysis.
4.    The RMA number is only issued for the goods stated above.
5.    All products will be inspected for shortages; these will be noted and become chargeable in the case of a credit and suspended in the case of a replacement.
6.    All products will be inspected for damages; in the case of a credit, no credit will be given for damaged goods and they will be returned to sender.
7.    Goods returned within 14 days of purchase (sale or return ) must be in their original packaging and undamaged.
8.    The product warranty is valid between 1-3 years from the date of invoice depending on the make and model of the product unless otherwise stated.
9.    In the case of faulty PTZ cameras, these must be sent back for repair. Advanced replacements for confirmed faulty PTZ cameras applies 30 days after purchase.
10.    Any camera cable that has been damaged ( i.e. cut, tear, rip, snapped, severed etc... ) will void the warranty.

In addition our standard Terms & Conditions apply to all sales, available on request. Products, prices, specifications and T's & C's are subject to change, so please check the latest details when ordering. Your statutory rights are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

G-TEC Distribution Ltd, G-TEC House, 35-37 Whitton Dene, Hounslow, Middlesex, TW3 2JN, United Kingdom