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Privacy Policy

Last Updated: 19 October 2026

1. Introduction and Company Details

G-TEC Distribution Ltd ("G-tec", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, register for a trade account, purchase products or communicate with us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable UK privacy legislation.

Company: G-TEC Distribution Ltd

Address: G-TEC House, 35-37 Whitton Dene, Hounslow, Middlesex, TW3 2JN, United Kingdom

Telephone: 020 8898 9500

Website: https://www.gtecsecurity.co.uk

For privacy enquiries or requests relating to your personal information, please use our Contact Us page. You may also contact us by telephone or post.

2. Personal Information We Collect

We collect personal information necessary to manage customer accounts, process orders and provide our products and services.

This may include:

  • Contact details: Your name, company name, address, telephone number and email address.

  • Account information: Trade registration details, customer preferences and purchase history.

  • Order information: Orders, invoices, transaction records and delivery details.

  • Communications: Customer emails, website enquiries and support correspondence.

  • Marketing information: Email and WhatsApp preferences, subscription and unsubscribe records, and email engagement information.

  • Website information: Cookies, website activity and technical information collected through Google Analytics and related technologies.

Where applicable, we may collect information relating to trade credit applications and use external credit checking services.

We do not store customers' payment card details.

Personal information is generally provided directly by customers, although business contact details may also be received from employers or authorised representatives.


3. How We Use Your Personal Information

We use personal information to:

  • Review and approve trade account registrations.

  • Manage customer accounts and order histories.

  • Process orders, arrange deliveries and manage returns.

  • Manage invoices, payments and outstanding balances.

  • Respond to enquiries and provide technical support.

  • Communicate important order, delivery and service information.

  • Send permitted marketing communications.

  • Monitor and improve website performance.

  • Prevent fraud and protect our business systems.

  • Maintain accounting records and comply with legal obligations.


Email Marketing

We send marketing emails about G-tec products, special offers, services, events and company news to eligible subscribers and business contacts.

We comply with applicable UK electronic marketing regulations, including the Privacy and Electronic Communications Regulations (PECR).

Our marketing emails include an unsubscribe link, allowing you to opt out at any time without affecting your customer account.


WhatsApp Business

G-tec is introducing WhatsApp Business as an additional customer communication channel.

WhatsApp may be used to respond to enquiries, provide customer support and communicate relevant order or service information.

We also intend to offer optional WhatsApp marketing updates.

Customers will be required to opt in before G-tec initiates WhatsApp marketing messages.

Email and WhatsApp marketing preferences are managed separately.

Once WhatsApp marketing is operational, customers will be able to unsubscribe by replying STOP or contacting us directly.


4. Our Legal Basis for Using Personal Information

Under UK GDPR, we process personal information only where we have an appropriate lawful basis.

Depending on the purpose, we may rely on:

  • Contract: Where processing is necessary to enter into or fulfil a contract with an individual.

  • Legal obligation: To meet accounting, tax and other legal requirements.

  • Legitimate interests: To manage customer relationships, administer trade accounts, provide services, recover outstanding payments, prevent fraud and conduct appropriate business-to-business marketing.

  • Consent: Where we request your permission, including optional WhatsApp marketing and other activities where consent is required or chosen.

Where we rely on legitimate interests, we consider whether our interests are overridden by individuals' rights and freedoms.

For marketing to sole traders and other individual subscribers, we obtain consent or rely on an applicable legal exception where permitted.

Providing marketing consent is optional and does not affect whether a trade account application is approved.

You may withdraw consent at any time where consent is our lawful basis.


5. Sharing Your Personal Information

We may share relevant personal information with third parties where necessary to operate our business, fulfil orders, provide services or comply with legal obligations.

These may include:

  • Delivery providers: To arrange and complete customer deliveries.

  • Business software providers: To manage customer accounts, inventory, orders and invoices.

  • Marketing and messaging providers: To manage email and WhatsApp communications.

  • Payment service providers: To process payments taken over the telephone.

  • Credit reference and insurance providers: To assess trade credit applications and manage overdue accounts or insurance claims.

  • Technical support providers: Where assistance is required, normally with the customer's knowledge.

  • IT developers and cloud hosting providers: To operate, maintain and support our business systems.

  • Regulatory and legal authorities: Where disclosure is required or otherwise permitted by law.

We share only information relevant to the purpose and take appropriate steps to protect personal information when working with service providers.

International Data Processing

Some of our technology and communication providers operate outside the United Kingdom.

Our external software development partner is based in the United Arab Emirates and may access customer information when providing development, maintenance and technical support.

Our business and communication services also involve cloud hosting and messaging providers that may process information internationally.

We maintain data protection arrangements with relevant service providers. International transfers of personal information must comply with applicable UK GDPR requirements, including the use of appropriate safeguards where required.

Information about applicable international transfer safeguards can be requested through our Contact Us page.


6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for business operations, customer service, warranty obligations and applicable legal requirements.

Our general retention arrangements are:

  • Customer accounts: Approved accounts remain active unless closed by G-tec or the customer. Accounts with no orders or website logins for five years will be reviewed to determine whether the information is still required.

  • Rejected registrations: Personal information from unsuccessful applications is normally deleted within 30 days of rejection, unless lawful retention is necessary.

  • Order and warranty records: Retained as necessary to provide customer support, fulfil warranty obligations and meet legal requirements.

  • Accounting records: Retained for periods required by applicable UK accounting and tax legislation.

  • Marketing records: Subscription preferences and unsubscribe records are retained as necessary to manage marketing preferences and prevent unwanted communications.

  • Customer correspondence: Normally deleted after enquiries are resolved, unless there is a legitimate reason to retain the information longer.

  • Website analytics: G-tec does not separately archive Google Analytics visitor information. Analytics information may remain within Google's systems according to the applicable retention settings.

Customer accounts are not automatically deleted solely due to inactivity.

Customers may request account closure or deletion of their personal information at any time.

Certain information may need to be retained to comply with legal obligations or other lawful retention requirements.

When personal information is no longer required, we will take appropriate steps to securely delete or anonymise it.


7. Your Data Protection Rights

Under UK GDPR, you have rights regarding the personal information we hold about you.

These include the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information, where applicable.

  • Request restrictions on how your information is used.

  • Object to certain processing activities.

  • Request transfer of certain information, where applicable.

  • Withdraw consent where we rely on it.

You have the right to object to the use of your personal information for direct marketing at any time.

You may unsubscribe from email marketing, WhatsApp marketing or both without affecting your customer account or essential service communications.

To exercise your rights, please use our Contact Us page or contact us by telephone or post.

We may verify your identity where necessary and will respond within the time limits required by UK GDPR, normally within one calendar month.

You also have the right to complain to the Information Commissioner's Office (ICO).

ICO Website: https://ico.org.uk

Telephone: 0303 123 1113


8. Cookies and Website Analytics

Our website uses cookies and Google Analytics to support website functionality, monitor visitor activity and improve website performance.

Some cookies are essential for the website to function. Where required by law, we seek consent before using non-essential cookies, including relevant analytics and advertising technologies.

Further information about the cookies used on our website is available in our separate Cookie Policy.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, services or legal requirements.

The latest version will be published on our website with the date of the most recent update.

Where required, we will provide additional privacy information or obtain further permission before using personal information for materially different purposes.

G-TEC Distribution Ltd

G-TEC House, 35-37 Whitton Dene

Hounslow, Middlesex, TW3 2JN

United Kingdom

Telephone: 020 8898 9500

Website: https://www.gtecsecurity.co.uk

Privacy Enquiries: https://www.gtecsecurity.co.uk/contactus