Returns Form
For full Terms and Conditions click here, please fill the below form
Warranty Terms & Conditions
- The RMA form must be returned within 14 days from the day of issue of the RMA number, otherwise the number will be void and the product will be returned.
- The RMA will not be actioned without fault information or reason for return.
- The RMA number is only issued for the goods stated above.
- All products will be inspected for shortages; these will be noted and become chargeable in the case of a credit and suspended in the case of a replacement.
- All products will be inspected for damages; in the case of a credit, no credit will be given for damaged goods and they will be returned to sender.
- Goods returned within 30 days of purchase (sale or return ) must be in their original packaging and undamaged.
- The product warranty is valid between 1-3 years from the date of invoice depending on the make and model of the product unless otherwise stated.
- In the case of faulty PTZ cameras, these must be sent back for repair. Advanced replacements for confirmed faulty PTZ cameras applies 30 days after purchase.
- Any camera cable that has been damaged ( i.e. cut, tear, rip, snapped, severed etc... ) will void the warranty.