Returns Form

For full Terms and Conditions click here, please fill the below form

Full Name *

Your Email *

Company Name *

Phone Number *

Return Address *

Returns Form *

Have you already received an Advance Replacement? *

YES

Invoice Number of the advance replacement received

Invoice Number *

Quantity *

Date of Purchase *

Product Code *

Description *

Serial *

Reason for Return *

Condition *

Fault / Return Information *

Submit

Warranty Terms & Conditions

The RMA form must be returned within 14 days from the day of issue of the RMA number, otherwise the number will be void and the product will be returned.
The RMA will not be actioned without fault information or reason for return.
The RMA number is only issued for the goods stated above.
All products will be inspected for shortages; these will be noted and become chargeable in the case of a credit and suspended in the case of a replacement.
All products will be inspected for damages; in the case of a credit, no credit will be given for damaged goods and they will be returned to sender.
Goods returned within 30 days of purchase (sale or return ) must be in their original packaging and undamaged.
The product warranty is valid between 1-3 years from the date of invoice depending on the make and model of the product unless otherwise stated.
In the case of faulty PTZ cameras, these must be sent back for repair. Advanced replacements for confirmed faulty PTZ cameras applies 30 days after purchase.
Any camera cable that has been damaged ( i.e. cut, tear, rip, snapped, severed etc... ) will void the warranty.